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US/CA (800) 215-9023
US/CA (800) 215-9023

Velomobile Ordering Process

Here’s the process for ordering your custom velomobile

1. Pick a velomobile (We’ve got a lot of options here) We’d strongly suggest a test ride at our store beforehand.
2. Pick out the options you want; Our website can help with this.   You can also call or email us any time with questions
3. Request a quote; or you can just checkout normally if there are other things you want and your cart will “split” taking the velomobile out and putting into the quote process.
4. Wait for a reply email .. In this we check the quote for pricing accuracy and currency conversion issues
5. The reply email will have a link back where you can put the deposit on your velomobile.
6. Now the waiting begins .. we will keep you informed along the way .. Some velomobiles come to us quickly, some take many months. We try to keep this up to-date in the product descriptions, but its always variable.
7. Once we receive notice about your velomobiles production ready status you will receive another email requesting payment, you need to pay that invoice before it will ship.
8. When it arrives in the US, customs, duties and other taxes may be applied. We try to be as accurate as possible with the estimates, but if there is additional monies owed you will be asked to pay this residual before we can release the velomobile. If we overshot and owe you money we will release the velomobile immediately and refund you the difference.
9. Receive your velomobile. All shipments are insured so you don’t have to worry about it.
10. Get a final invoice with all the details, but you probably will be out busy riding to read it. Any questions, call us or email us!